RDH,

Your unit is probably defective, ask Dancin Dogg what they can do for you, they are pretty decent to deal with.

KH29,

If you bought it from a reputable online dealer the Dancin Dogg 30 day warranty should still be in effect, again I would contact Dancin Dogg directly.

I have an older version of the swing pad and a new one, both work well with proper readouts.