Perth GC bumps me off the tee time AGAIN!!!!

[leftylucas]

I was at the Perth Golf Club yesterday and had booked a tee time of 8:51 Uusing their booking system. It was an early tee time since I had plans later in the day. The course was in very good condition. I arrived early specifically to hit balls then chip and putt before heading to the tee box which is my routine (i'm old and need to do that LOL). At the 1st tee box I introduced myself to a member and his group that I was to play with them but he quickly replied that they were a foursome. I told him there must be a mistake because I had a time of 8:51 and again he replied curtly that they were 4.

I was upset because this has happened to me before at that course recently and I had plans so could not really be delayed. The young man at the pro shop handled the situation very well, was apologetic and was able to fit me in a half hour later but originally wanted to "fit me in" almost an hour later which would not have worked for me and I would have had to cancel like I did the last they did this to me. I asked him if golfers are charged if they don't show and was told yes.

It seems to indicate that members are privileged and can bump anyone anytime. I would not have wanted to be added or bump any of that group at 8:51, it would have been awkward to say the least. I do understand that members drive revenue but it should not be at the expense of other non-members. The respect of tee time reservations is important for the club, the members and paying clientele.

In the end I was able to play but really wasted my warm up, I was still upset (that's on me I guess) and it made for an unpleasant start to my game.

I have reached out to the GM Stacie to explain this situation because once can be an aberration but twice is an indication of a problem. Don't get me wrong, the pro shop attendant was apologetic and helped out. He did offer to tell the group to let me play at 8:51 as a 5some, but I thought that was not a good idea and would have made the game much longer than needed and the "members" would have been pissed with me to say the least.

Stacie did reply to my email about the situation and basically said this does happen and may happen again. In fact she said " I sadly cannot guarantee it won't happen in the future when booking as a onesome but if our fix was not satisfactory for you (under the circumstances we were in), I understand if you choose not to return to our course although I do hope you reconsider." We certainly did not prioritize members over guests in this situation" " .


It's important to note that I never implied or said I would never return, my email was to let them know how the situation impacted me as a green fee player and that it had happedned before. I also did not appreciate that if one books a tee time as a single that it makes this situation more likley to happen?? That is 100% contradictiry to her comment about prioritizing players.

This not the answer I was expecting. not a great answer.

I appreciated she reached out but her answer felt like if you did not like how we handled it then you dont have to come back here to play and when you book as a single this can happen." So much for not prioritizing