Well, have done exactly what they asked to get my free round as an unsuccessful competitor -

1) completed and filled their online form from which they advise someone will get back to me within X hrs to arrange my game....no response!

2) called them at the identified no. and left message and call-back nos. No response!

3) sent an email to them at the identified email contact address with request ... No response!

Anyone else have this ridiculous problem of trying to get what you paid for from this group? I mean, the season is almost over???