Anyone using any Optishot mats?

[-Andrew-]

Just wondering if anyone is using (or has used) any of the mats that surround the Optishot, either by itself, built into a larger stance mat, or used in conjunction with a separate stance mat.

Any thoughts/opinions/reviews appreciated...

thanks
Andrew

[Borss]

I just bought this mat http://www.golfsimulatorguys.com/col...t-right-handed. It comes tomorrow. I'll post my impressions when I try it.

[DjPiLL]

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[Borss]

I received the mat today and played 18 holes. Amazing is all I can say. The quality is fantastic. The surface is nice and thick. It's just like hitting at the range minus the green plastic residue on my clubs. I highly recommend it if you can afford it. (beware....this mat has NO warranty. Just a 30 day return policy.)

The bad news is that when I removed the stock turf I noticed a crack in the housing by the front sensor. I've only used it maybe 10 times but I've had it since December 2011 so I doubt DD will do anything for me. It seems to work fine, though I'm concerned it will get worse.

[bubba22]

Boris's send an email to Optishot re the crack and limited use. Mention that you commented on this forum. You will be surprised that they may help you out.

[Borss]

Thanks Bubba. I was gonna try calling in the morning.

Edit... Email sent. Fingers crossed.

[bubba22]

Let us know the response. shouldn't crack after such limited use!

[Borss]

Let us know the response. shouldn't crack after such limited use!

Will do. No it shouldn't....

[Borss]

Well I just received an automated response instructing me to purchase a replacement pad for $150 and ship the old one back at my expense. I'm not gonna do that since mine is still working and my wife would flip since I just spent $500 on a mat. I will call them tomorrow.

[bubba22]

Call. Mention this thread. They should replace for free!!

[Borss]

I called and they still want me to purchase a replacement pad...No one ever picks up the phone there. Always a machine that picks up. You leave your info in a message and they email you fairly quickly. It seems like they are avoiding talking to customers by phone. Not impressed. I would be hard pressed to recommend
this product due to the shoddy service and their lack of standing behind the quality of product.

[Borss]

Man.. I've had a rough day regarding customer support. I contacted Golf Simulator Guys because I noticed slight footprints appearing in the mat. Their video states that this issue specifically won't happen because they use rubber for the mats and not foam. Turns out the $500 mat has NO warranty and I basically got a short unapologetic response stating "This has never been an issue. The only thing we can do is accept it as a return if you want to go that route." No apology. No offer for exchange. Returns are minus shipping cost ($50) Return ship is at my cost ($50) and 20% restocking fee ($100) which works out to a $200 mat rental if I were to return it. This was the owner Bret Richards that emailed me. It probably won't end up being an issue, but I doubt I would do business with them again. I can't catch a break today.....

[bubba22]

This is not good reviews of the Optishot or Golf Simuator Guys customer service!

[-Andrew-]

FWIW I have had a rough time getting through to DD via phone, and email took a while. That said, eventually, my questions were answered.

Word to Dancin' Dogg: Picking up the phone when it rings and answering emails in a timely way is marketing. So is open communication with your customers and potential customers.

Just sayin'.

Andrew

[psyflyjohn]

My impression is that they all have "day jobs" and get to their Optishot stuff when they have time.