What should i do? i need opinion here!

[Dodder]

ok here is the story,

i purchased 2 callaway drivers ( a 1 warbird and 3 ) from a store in ottawa ( wont say to keep store anonymous ) and they were both used ok.. they both had 2 graphite shafts on them , i went to driving range and both broke at the heath or whatever right where the shaft meets the head. i called back store said bring em in well take care of you.. so then they dont worry its all paid for come back and get them in 4 days .. so today i went in and picked them up! .. well now i got cheap steel shafts... ?? on the receipt it says use CHEAPEST shafts you can get.. to repair..??

should i get them to redo them to what i bought them at ? or it dont matter since they were used? i mean im brand new to golf so really it dont matter to me.. its more principle that the store should have replaced as to what i had?

thanks

adam

[schmed]

My personal opinion. Is get them to put the same shafts on that you bought the clubs with. Or demand your money back and never shop there again. It might not be bad idea to post the name of the store, so that the rest of us won't buy any equip from them.

[schmed]

Oops...I didn't notice when I read your post that they were used.
The store's policy might be to not warranty used clubs. If that is the case I would suggest that you go to The 19th-Hole in Stittsville and get them to put on the shafts you like. They do high quality work and the prices are pretty good. And I am not sure, but I believe you get a 2 year warranty from them( but ask what the warranty is)

[Dodder]

no no i picked them up out of the used bin, they have adila ? sorry if wrong spelling shafts on them. now they are replaced withe the cheapest shafts they had.. which costs them 27$ each.


i only paid 55$ a piece for the drivers.. i dont no what to do.. i hate being pushy but the manager said dont worry we will take care of you.. and well i dont think that is really taking care of you.

adam

[Kilroy]

2 posts deleted because of the date bug that seems to linger.
Both were about warranties and don't really apply.

[NoBack]

Sounds like you are a begginer and have had a couple of swings that hit in front of the ball quite a bit.
This would make you snap the heads off real quick! I would think the steel shafts might be more forgiving for you. Either way you go, the warbird driver (head) is a keeper. Keep the shafts until you get better. No sence puting on better ones so that of/or when they snap you 'll be paying more than the clubs than they're worth.
Wait till you get better and THEN move onto something that suits your swing! Only an opinion..........nothing professional here

[Dodder]

no no dont worry about it no offense taken!

adam

that was the advice i gave myself anyhow..

[golfngord]

You did state the cheapest shft possible but if you got a $27 steel shaft that is near the best available. I just bought a Dyanamic Gold shaft (very good) for $12 uninstalled so 27 would be a really good shaft.
Golfngord

[Lester]

They probably installed a True Temper commercial grade shaft wich was about $ 3.50 there cost.Personaly, I think you got fleeced. The golf retail shops around here are out to make $$$, and do not go the extra mile to help your game because they are trained to sell golf equipment . They are not equipment /fitting specialists. Trust me on this. My advice is to seek out a class A certified clubmaker who will work with you

[em69]

I disagree with you Lester on your point about golf shops not going the extra mile.

I required two or 3 clubs to be repaired last season and so I brought them to Chuck Browns. Well I was expecting to pay around $30 since that is what they told it would cost. When I showed up to pick up my clubs they told there is no charge.

To me...that is service.

[Kilroy]

Lester, that is ridiculous. Not everyone in business is out to screw the customer. If that is the case what makes a class A clubmaker so much more caring than a person employed at a golf shop? Does the Class A stamp have some magical honesty attached to it?
I have workred in retail, and believe me any store that takes advantage of customers does not stay in business.
The guy bought used sticks and broke them. The shop replaced them with what sound like middle of the road shafts for free. I really don't call that a rip off. You guys need to lighten up.

[Lester]

Sorry guys .My mistake.I'm new to this forum stuff. I find it hard to convey the actual point I'm trying to make through a keybord.

[Kilroy]

No worries Lester. I just get upset when I see SOOO many posts accusing courses and stores of only being interested in the bottom line. It is just not true.

[Lester]

Pressed a wrong button and did not finish.My mistake was thinking that he paid 27.00 /club wich, evedently I had read this on another thread.
Yes he got a freebee, but he obviously was not happy with the service he received or he would not be questioning it on his post
As for the gentleman who did not pay for his repairs, if saving a few bucks is your idea of service, I wish you great success on the golf course.
I guess I struck a nerve Dan! you got a little to personal on your reply.The point I was trying to make was that the average golf consumer knows very little obout golf equipment other than what is fed to them on commercials and talking to sales clerks. Class A clubmakers know more because it is there business to know.
I have been up to the repair shop of a local golf retailer. they were looking for some help because they had purchased a hole bunch of sets of heads with there name and logo on them. My job would have been to asemble sets of irons with graphite shafts. OK, no problem.He wanted to pay me X$$ /club.I said ,buy the time I weight sort all the components, prep the shafts , swingweight the clubs and turn down and polish the ferrules. 2X that amount would not be enough. He says to me, all you have to do is glue them together.
A guy came to the counter while I was there , handed him a set of irons and requested to bend the lie 2 deg flat. OK says the guy, pick them up next week. Wrong!! A few questions should have been asked buy the technician.Was a lie test performed on each club ? Is the deg. incrementation consistent throughout the set ? This is information required to do a proper job

Now thats service !

[Kilroy]

I hear you , but if someone comes in and states that they want to have their clubs 2 degrees flatter, then he should get what he asks for, no?

Certainly the "Just glue them together" approach exists out there. In a lot of cases you get what you pay for. If assembling clubs costs "x" at one store and "2x" at another, many would flock to the cheeper store to save the money. That is human nature. The owner may have made a decision to provide that level of service, not to rip them off, but to cut the corners to get the price point they were willing to pay. If he did the "x" service for the "2x" price, then that is a rip off.

Sometimes the consumer drives the market, not everyone wants to pay $200 per stick.

[rancherJ]

A beginner buys two used clubs($55 a piece) breaks the shaft on both and gets more durable steel shafts on the clubs FREE.WOW!!
I really don't think dodder would know the diff between lie angles/shaft flex at this point and it would be futile to unless he has had lessons/evaluations/fittings that could pinpoint his swing speed etc. to even consider custom clubs. You got what I consider decent service from an as of yet unnamed shop. AND when you can consistently make good contact with the ball(lessons help a ton) consider spending the money on the services of a good club fitter.I have had many excellent examples of superior service at local golf retailers in the short time I have been golfing

[em69]

Lester writes: "As for the gentleman who did not pay for his repairs, if saving a few bucks is your idea of service, I wish you great success on the golf course. "

Aaahh Lester I guess you do have diffculty expressing yourself through the keyboard.

I wasn't trying to save a few bucks. They informed me when I dropped off my clubs it would cost X amount of dollars and when I went to pick them up the manager said no charge. I was trying to indicate that not all golf shops are in it for the money.

As for your other points on costs of club repars...well I agree with Dan on that one. Most people will go with the cheapest price because most golfers would never know the difference if they had top of the line shafts or moderate shafts. I am one of those golfers. I certainly do not want to spend $100 on one shaft. It would not help my game any.