Blackberry Help

[jonf]

My girlfriend is having trouble with her Torch at the moment. Trouble updating software etc, and now it keeps freezing on the startup screen. Tried the old battery removal trick, and it hasn't helped. We're really stuck, so any help would be appreciated.

[fundonny]

does she have BB desktop on a computer or laptop? Just connect it to that and work from there. I have had zero issues with my Torch. Also try crackberry.com, very very good.

[jonf]

Tried that....blackberry desktop cannot connect to the device.

Looking through the forums it seems like a full wipe might be in order.

[jonf]

ended up wiping it and starting from scratch. lost a few phone numbers, but its working, which is the main thing. yay, technology.

[Cruban]

Haven't had that happen to me yet luckily, but I've been backing up data every few months incase it does.
And I second Donny's comment, Crackberry forums are a great source of info.