Help!!! Protee Golf Simulator Problem

[oaky99]

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hi, i have a problem with my Protee golf simulator 2007 edition v 4.45.
Can you help me?
Im having difficulty getting my sensor mat detected. I use a usb serial adaptor to com port 4 instead of 9 pin conector.
Ive checked the following - Mat power Led on (5v)
- ive checked device manager for usb com port exist. (usb com port 4)maching protee(com port successfully opened)
- lighting and connections are all ok.
- de-activated firewalls, anti virus software
-
I can get the sensor mat to be detected after fiddling about and restarting software etc. but the coloured square on top left corner is still on red,gray and green and the sensor mat will not work.


When i go into "show sensors" it says Not ready for swing and ball track sensor not detected.
Should i try replacing usb adapter?
Is there a dongle key or something to activate the sensor mat??
What could cause this?
iv owned this for 2 years and still cant get it working, bought it off ebay so cant contact protee for advice.
ill post more pictures tomorrow of 'sensor settings'
Please help??? thanks