OMG The Golf Channel gone to pay.

[Hacker]

That's because Dan is going to get an answer from someone important and official rather than some 9-5 desk jockey who just does what he's told .

I really hope so........but I'm not betting on it

[little brit]

Well I did call back and after he checked my a/c he said that their machine had cut people off indiscriminantly and that the business manager would call me back tomorrow as they have to put it back on manually. So I will find out tomorrow I guess. My take on it is that it depends on how big your account is, because they won't tell you anything without looking at it first.

[3Jack]

I was reminded that forums are full of false information.

I certainly hope you stuck up for us!

I definitely was given 2 free years... perhaps because they take a tonne of my dough each month... dunno.

[Indio]

Dan,

Did you ever get a call back from anyone at Rogers? I have been holding off changing my service to Bell until I hear what they will do.

[OutOfTheRough]

Call and complain and they will give you the sports pack free for a year providing your seriously pissed regarding the increase! The Golf Channel 410 can be a part of the sport pack! The sales reps have the power to do this don't let them kid you!

[Indio]

Call and complain and they will give you the sports pack free for a year providing your seriously pissed regarding the increase! The Golf Channel 410 can be a part of the sport pack! The sales reps have the power to do this don't let them kid you!

I hear ya but I am not looking for a year. I bought a package that included TGC and in my opinion I am still paying for it so I want it. Believe me its not the $2.50, hell, if they would have been selling it for $5.00 when I first signed up I probably would have taken it. Roger's has a 'habit' of doing things like this to their clients, then they offer you a year free and its forgoten. They knew damned well that it was going to cause a stink and prepared themselves for it. A certain % of people will complain but the majority won't and I am sick of them pulling this crap on me (rant over)

[Kilroy]

I never got a call back. I did'nt really think they would. After 3 calls I got nothing.
When the PGA goes to the Golf Channel I'll get it because I'll watch it. I'll drop something though.

I don't have the option of switching to satellite (no dishes allowed here) so I have to go along with whatever they do. Nice eh?

Dan,

Did you ever get a call back from anyone at Rogers? I have been holding off changing my service to Bell until I hear what they will do.

[Indio]

I never got a call back. I did'nt really think they would. After 3 calls I got nothing.
When the PGA goes to the Golf Channel I'll get it because I'll watch it. I'll drop something though.

I don't have the option of switching to satellite (no dishes allowed here) so I have to go along with whatever they do. Nice eh?

LOL what a way to run a business. I have 2 choices, move to Bell or get rid of all the 'extra' channels I have just for convenience, I really don't watch them much. I will likely just go to basic cable with the golf channel and see how it goes from there.

Thanks

[Pinshark]

I got TGC free for a year. And the offered a free theme pack for 2 months.

[jvincent]

Here's the email I just received in response to my email to Rogers. Looks like I'll be waiting at least a year before I change my services.

Dear jvincent,

We apologize for the delay in responding to your email. We are
currently receiving higher email volume than normal, and are attempting
to answer all email as quickly as possible in the order they arrive.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have mentioned to us that you could not find
the Golf channel anymore on your cable and you are dissatisfied with the
change.

As part of our ongoing commitment to deliver an unparalleled television
experience, we are replacing the Golf channel in the Ultimate TV Package
with MTV, a mainstream service with greater audience appeal.

The Golf channel is considered as a niche service and has been moved to
Rogers Digital Cable offering as a Specialty Channel. If you would like
to continue to receive The Digital Golf Channel, we are pleased to offer
the channel to you free for a minimum of one year as long as you
continue to subscribe to the Ultimate TV Package or the Combo Package.

Effective July 6, 2006 The Golf Channel would only be available on
Digital channel 410. As you already have a digital equipment, we have
just notified our Sales Lead office to activate this channel for your as
soon as possible.

Please be reminded that you must have subscribed to METV or Ultimate TV
Package if you are in Ontario or Newfoundland and you must have
subscribed to the Basic Plus Combo Package or Basic Plus Select Package
if you are in New Brunswick prior to July 6 and must keep these products
for the duration of the offer period to be eligible for the one year
offer as mentioned above.

This decision has been made in accordance with our business need and we
are sorry that you find this difficult to accept. We apologize for any
inconvenience caused.

As the total number of channels remains the same, there will be no
change to the monthly rate. The Ultimate TV Package continues to provide
exceptional value at the monthly rate of $22.99 for over 30 channels of
popular analog specialty services. Plus, we have added a new service,
MTV, into the Ultimate TV Pak. The monthly rate varies by area. We are
sorry that you had not received our previous notification about the
change.

We are pleased to be able to have addressed your inquiry. For additional
information please visit our website at www.rogers.com. You are a
valued customer and we thank you for your business.

[jeffc]

after talking to a service rep, they offered 1 year. After asking for a supervisor and telling him I was ready to pull all my services I got 2 years. I told him we would talk again then.

[clankoffdatee]

I complained and got a year with some credits (not exactly sure until my bill comes in_$9.99,$9.99 etc.).

[covanant]

I'm confused????I still have TGC on 71.
Will i loose it?

[jeffc]

dunno...i don't have a channel 71. I used to get it on 52 or something like that

[covanant]

So did i,but it moved to 71 now?

[jvincent]

If you have a digital cable box the Golf Channel is only available on channel 410.

If you have a TV with a built in tuner for analog cable you can still get it on channel 71, free of charge for the time being.

[Grimm]

I just got a bill from Rogers today and noticed an added charge of $2.57 despite them telling me that I was going to receive the Golf channel free for a year. What con artists they are.

Everyone, check your bills and see if you were charged too.

I quickly called back (waiting about 10 minutes for an operator though) and the operator was very apologetic and he immediately credited my account. He also offerred me a "theme pack" of my choice for 3 months, but I turned it down because I would have to call back to remove it within 3 months, else I will be charged for it.

Rogers is really starting to tick me off.

[jeffc]

tell me about it. I just moved and if I wasn't paying attention to my bill (which is 5 pages long I might add), I would have been charged about $32 to reconnect my service despite the fact the person I talked to when I was changing my address told me it was free. After talking to 3 people, the first of which was so stunned he couldn't understand what I was saying and then transferred me to another (wrong) department, and 24 minutes on the phone with them, they credited my account. Frigging brutal.

[Kilroy]

I finally got my 2 years. Hard to be happy even with that. Nobody called me back.

Our HD PVR went south today after about 18 months use. Glad we rented it, apparently there was an issue with power surges in that model. Anyway when calling to get the new PVR initialized, they asked if there was antything else so I asked about good old channel 410. I was instantly offered a year. So I asked for two. I was transfered to another person (thought I'd blown it) and got my 2 years because I was a "long term client with a good package of services". Bring on the Hammer! ... POW! OK OK, so I really want the next 2 years of PGA Tour coverage.

Keep at 'em and call back if you are not getting the two year offer.

[Grimm]

A buddy of mine just emailed me to say that the Golf Channel is no longer on channel 71!

[Indio]

I finally got my 2 years. Hard to be happy even with that. Nobody called me back.

Our HD PVR went south today after about 18 months use. Glad we rented it, apparently there was an issue with power surges in that model. Anyway when calling to get the new PVR initialized, they asked if there was antything else so I asked about good old channel 410. I was instantly offered a year. So I asked for two. I was transfered to another person (thought I'd blown it) and got my 2 years because I was a "long term client with a good package of services". Bring on the Hammer! ... POW! OK OK, so I really want the next 2 years of PGA Tour coverage.

Keep at 'em and call back if you are not getting the two year offer.

We called and all we get is sorry, it is $$$$ extra, no freebie. So we cancelled the Movie network and I am now looking into ExpressVu I hate monopolies!

[dH]

I got a free year for myself and a friend. All you had to do was call within like 5-7 days of the switch and be polite. I talked to 2 different people and told them I lived for the golf channel and was dissapointed it was gone. They said blah blah we have to charge now and i said ok but that sthe primary reason I even have cable. they said well Mr. X we'd be happy to offer you one free year and then you will find a charge of $2.50 for each month after that grace year.

That easy that simple. If your nice people are generally niec to you. Now you can always get a mean operator but tahts just luck of the draw I guess.. And either way it's $2.50... Yes $2.50!

If I haden't had golf channel how would I of watched the 1963 Shell Wonderful World of Golf from the Netherlands, Byron Nelson vs someone lol

[NoBack]

A buddy of mine just emailed me to say that the Golf Channel is no longer on channel 71!

Yep just lost mine too

[Golfbum]

We called and all we get is sorry, it is $$$$ extra, no freebie. So we cancelled the Movie network and I am now looking into ExpressVu I hate monopolies!

The reason you did not get free TGC is because Rogers knows you are a COUCH POTATO and that you will require your FIX OF TGC. So they just know you will pay for it being the addict you are!

I have Bell, I dumped Rogers years ago. Reason why, the signal was constantly crappy, lines in the picture , static etc. Rogers kept telling me they were doing upgrades. Yeah Right.
The only program I miss by not having Rogers is the London Knights games on Rogers Cablecast channel. Other than that I am good with Expressvue.

[Pinshark]

It being gone on 71 is a whole other problem for me now I have to watch it on the 1 tv that I have the digital box. I am going to be looking into expressvu I know they had a deal for multiple receivers.

[Indio]

It being gone on 71 is a whole other problem for me now I have to watch it on the 1 tv that I have the digital box. I am going to be looking into expressvu I know they had a deal for multiple receivers.

They sure do! I will probably have it by month end, just want to do a little more research on it!

[GarthM]

They sure do! I will probably have it by month end, just want to do a little more research on it!

Just remember you will be paying Rogers that extra 30 days from when you cancel!!!

[Pinshark]

Just remember you will be paying Rogers that extra 30 days from when you cancel!!!

Not a chance!

[Indio]

Just remember you will be paying Rogers that extra 30 days from when you cancel!!!

I don't think so.... I don't pay for a service I do not receive I am always willing to do battle for principles

[GarthM]

Check your Rogers bill....Good luck with that battle

Question
Explanation of monthly fees.

Answer
Monthly fees for your plan and options are billed one month in advance. If you are a new customer. you will see two month fees on your first bill – a partial fee for service from your activation date to the end of your first billing period, and a full fee for your next month