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  1. #1
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    Yes Customer Service

    I recently bought a new YES Tracy II putter. After a few rounds the velcro inside the putter cover started to tear loose. My wife tried her best to restitch it and that held up for a few rounds before it started tearing loose again
    Sooooooooo today I email YES and explained the problem. I had a reply back within 3 hours and they are sending me a new cover.
    I am impressed with that kind of customer service.
    My opinions are my own, I do not follow others.

  2. #2
    Must be Single Sakuraba is on a distinguished road Sakuraba's Avatar
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    I hope it isn't a design problem: too much velcro means a lot of force required to open and close the cover which=stress on the stitches. Not to mention more of that tearing sound.

  3. #3
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    Well there is two pieces of velcro and each is about an inch square. No matter, free headcover to replace the one I have so I am happy

    Hey it doesn't take much to please me does it?
    My opinions are my own, I do not follow others.

  4. #4
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    Oh Yes

    Two days after I emailed YES regarding my Tracy II headcover the new one arrived. Now that is customer service at its finest.
    My opinions are my own, I do not follow others.

  5. #5
    Lob Wedge The Destroyer is on a distinguished road
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    Which address did you reach YES at? I just bought a new Yes Putter and the headcover has a little bit of a gouge missing out of it. Think they'd replace it?

  6. #6
    Out of Bounds chipandput is on a distinguished road chipandput's Avatar
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    Headcover

    See post in Other golf stuff under Headcover and maybe it could solve your problems.


    Quote Originally Posted by The Destroyer
    Which address did you reach YES at? I just bought a new Yes Putter and the headcover has a little bit of a gouge missing out of it. Think they'd replace it?

  7. #7
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    Quote Originally Posted by The Destroyer
    Which address did you reach YES at? I just bought a new Yes Putter and the headcover has a little bit of a gouge missing out of it. Think they'd replace it?
    I went to the Canadian Yes website, and emailed Customer Service.
    My opinions are my own, I do not follow others.

  8. #8
    Lob Wedge The Destroyer is on a distinguished road
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    Quote Originally Posted by Golfbum
    I went to the Canadian Yes website, and emailed Customer Service.
    Ok, thanks... I'll go try that and see if I can get mine replaced.

  9. #9
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    I emailed the Canadian division of YES and the US division. Today another headcover arrived from the states BONUS!
    My opinions are my own, I do not follow others.

  10. #10
    Lob Wedge The Destroyer is on a distinguished road
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    Wow, I just emailed the CDN division yesterday and they already replied to my email today and are now sending me a new cover. Great support!

  11. #11
    GolfPig of the Year 2006 Golfbum is on a distinguished road
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    Quote Originally Posted by The Destroyer
    Wow, I just emailed the CDN division yesterday and they already replied to my email today and are now sending me a new cover. Great support!
    I am glad that worked out well for you, and that I started this thread and it actually was useful
    My opinions are my own, I do not follow others.

  12. #12
    Lob Wedge The Destroyer is on a distinguished road
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    Wow, two business days later and mine arrived today as well. And boy what a suprise, they sent me the new Natalie cover that has magnets to close it instead of the velcro. And the material seems to be much stronger. I'm really impressed, your awesome Yes! Golf!

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